HOTEL TERMS AND REGULATIONS

Terms and conditions of Burkaty ***


Terms and regulations of the Burkaty Hotel*** in Białka Tatrzańska

The management of the Burkaty Hotel will be grateful for cooperation in complying with these regulations, which are intended to ensure tranquillity and safety during the stay of our guests.

 

§1.

The Regulations define the rules of providing services, accountability and staying on the premises of the Hotel, and constitute an integral part of the agreement which is concluded through check-in procedures, as well as by making a reservation, paying earnest money or making the full payment for the stay in the Hotel. By carrying out these operations, the Guest confirms that they have read and they accept the terms of the Regulations.

When making a reservation, the customer agrees to the processing of their personal data for marketing purposes only by the Burkaty Hotel in accordance with the Act of 29 August 1997 on the protection of personal data (Journal of Laws No. 101 from 2002, item 926 with the subsequent amendments).

The regulations apply to all guests remaining on the premises of the Burkaty Hotel.

§2

Rooms are rented for hotel days. If the length of stay is not specified, we assume that the room has been rented for one day.

Rooms are available to check in from 4:00 pm on the arrival date. Your room must be vacated by 11:00 am on the day of departure.

The reception is open from 8:00 am to 8:00 pm. Check-in is available until 9:00 pm.

If a guest wishes to extend their stay beyond the period indicated on the day of arrival, it should be reported to the reception by 10:00 am on the last day of the rental of the room. Stay can be extended as long as there are vacant rooms available. If there are no vacancies, the hotel may have to refuse to extend a customer’s stay.

The guest cannot transfer the room to other people even if the period for which they have paid has not expired.

Guests of the facility are required to check in at the reception immediately upon arrival. In order to confirm their identity, the customer is required to present a document with a photograph (Act of 10 April 1974 on registration of population and identity cards, Journal of Laws 2001, no. 87, item 960). In the event of refusal to present an ID, the Hotel has the right to decline to check the guest in.

§3

The fees for accommodation in the facility and other services are determined in the "Price List" and "Special Offers" on the www.burkaty.pl website.

In case of advance booking, paying earnest money in the amount of 30%-100% of the total amount is required, or full payment if the room is rented for one day. The amount and date of payment of earnest money is determined by the reception. We do not guarantee accommodation for persons who do not have a reservation or who fail to make this payment.

The earnest money is forfeited in full if reservation is cancelled or the guest fails to arrive at the hotel.

If the reservation is cancelled up to 21 days before the stay, it is possible to use the earnest money to pay for another stay within 6 months from the date of cancellation of the previous booking.

In the guest fails to arrive at the Hotel, the reservation is valid until midnight on the day of expected arrival.

Payment of the earnest money is tantamount to acceptance of the Regulations of the Hotel.

The reservation is made in the name of the person or company that will make the payment. When the reservation fee is credited to our account, we issue a VAT invoice for the person who made the reservation or the company that provided the invoice data in advance. In the case of the remaining part of the payment, a final invoice is issued with the data from the prepayment invoice. If an invoice is to be issued using specific personal or company data, the guest is required to report this fact before making the reservation fee.

If the room is not used throughout the entire reservation period e.g. because the guest fails to arrive at the hotel, arrives later or leaves earlier than it was stated in the reservation, it does not result in a reduction in the payment for the service.

The hotel reserves the right to cancel the reservation without informing the customer if the reservation fee is not received until the date indicated in the reservation e-mail.

The payment for the stay is collected on the first or second day after arrival. Please respect this obligation.

Packages are booked for predetermined dates without the possibility of modifying them.

The room number confirmed during reservation may be subject to change without notice to the Customer, provided that a room of the same or a higher standard is offered.

§4

Persons who have not checked in at the reception may stay in hotel rooms from 7:00 am to 10:00 pm.

The company’s procedures for the protection of personal data are described in the Privacy Policy (§15), which is an integral part of the regulations.

The facility, car park and garden are monitored by a surveillance system. The administrator of the surveillance system is F.P.H.U. "BURKATY" Roman Burkat.

§5

The facility has night quiet hours from 11:00 pm to 07:00 am. During night quiet hours, it is forbidden in particular to: run through the corridors of the hotel, listen to music loudly, behave loudly, sing and shout, watch TV with the sound turned up, talk in a raised voice.

§6

The hotel guest bears financial responsibility for any damage or destruction to the equipment and technical units in the hotel caused by their fault or the fault of people visiting them. Should any damages be found after the guest has left the room, they shall be charged for repair costs.

The Hotel may decline to accept a Guest who during the previous stay seriously violated the Regulations causing damage to property of the Hotel or Guests, or damage to Guests, employees or other persons on the premises of the Hotel, or otherwise disturbed the tranquillity of Guests or the functioning of the Hotel.

In the case of losing the keycard or key to the ski room, the Guest bears material responsibility in the amount of 50 PLN for each keycard or key.

A hotel guest leaving their room should make sure each time that the door is locked.

At the moment of being handed over the keycard to the room at the Reception, you become its host. The room can be cleaned at your request (room cleaning service must be ordered at the Reception).

For reasons of fire safety, the use of the following is prohibited in the rooms: immersion heaters, electric irons and any other similar devices that are not part of the hotel equipment. Smoking and the use of open fire are also forbidden. This does not apply to chargers or power supplies for personal computers as well as audio and video devices. Setting off a false fire alarm will result in the arrival of the FIRE SERVICE and a 5,000 PLN FINE.

Smoking is strictly forbidden in the hotel. If the guest breaks the smoking ban and the smell of cigarette smoke is detected in the room occupied by them, the hotel will charge them for additional cleaning.

§7

The hotel provides services according to its category and standard.

Should the Guest have any reservations about the quality of our services, we kindly request them to report it no later than within 24 hours after check-in, which will enable us to provide an immediate response. At the same time, we would like to inform you that we do not bear responsibility for any inconvenience caused by reasons beyond our control, e.g. disruptions in water or electricity supply, weak WiFi or TV signal, or a force majeure event.

In the case of organising a large event, such as a stay of a training group or a group of company employees, conferences, wedding receptions, a contract must be concluded that determines the details of the services ordered.

During their stay, Guests can use the restaurant and the bowling alley without making immediate payments. After making every order, the Guest is required to sign a bill which is to be settled at check-out at the latest. Any complaints concerning the bill should be reported when signing it. Complaints concerning bills which have already been signed will not be considered.

§8

The hotel has the duty to ensure:

Conditions for full, unrestricted rest of the Guest.

A safe stay, including the secrecy of information about the Guest.

Professional and courteous services.

Any necessary repairs, carried out during the Guest’s absence, or in their presence if they should request it.

A technically efficient service. In case of defects that cannot be removed, the facility will make every effort to change the room or otherwise mitigate the inconvenience as far as possible.

On request, the Hotel provides the following services free of charge:

Providing information related to the stay and travel.

Luggage storage. The Hotel may refuse to store luggage in periods other than that of the Guest's stay or to store objects which do not have the properties of personal luggage.

Sport equipment storage.

§9

The Hotel's liability for the loss or damage of money, securities, valuables or objects of scientific or artistic value is limited.

The object has limited liability for loss or damage of objects brought onto the premises by the persons using its services to the extent specified in the provisions of Articles 846-849 of the Civil Code, unless the parties have agreed otherwise.

The Guest should report any damage at the Reception as soon as it is detected.

The Hotel does not bear any responsibility for damages to or the loss of the car or any other vehicle belonging to the Guest.

Money, jewellery and any other movables with the value exceeding 1,000 PLN brought to the Hotel by the Guest should be stored in the locked safe located in the reception. If such objects are kept outside the safe, the entity managing the Hotel does not bear any responsibility for them.

§10

On the premises of the hotel (inside and outside), it is forbidden:

To disturb the peace (e.g. by playing loud music without the consent of the management).

To invite and receive guests (people who are not customers of the facility) in rooms without the consent of the management.

The behaviour of guests and people using the services of the facility should not disturb the stay of other guests, as management and employees may refuse to continue providing services to a person who violates this rule. Behaviour generally considered indecent is forbidden.

To walk in ski boots around the Hotel and to bring ski equipment to the rooms.

It is forbidden to move such hotel furniture as wardrobes, beds, sofas, desks, etc. in rooms and elsewhere. Moving furniture without the consent of the manager of the Hotel may result in a fine imposed by the owners of the facility.

To bring in bicycles or other sports equipment and prams to the rooms.

To take food outside the restaurant.

To take towels outside the hotel.

To bring your own food to restaurants and other publicly accessible recreation rooms.

To bring your own alcohol to the restaurant and bowling alley, and to drink alcohol in the publicly accessible areas of the facility, such as the reception, children's playroom or the corridor.

To destroy plants as well as equipment and elements of the garden and landscape.

To use pyrotechnics and weapons.

Persons violating these Regulations will be obliged to leave the facility without delay.

Items of personal use left by a Guest will be sent back at their expense to the address indicated. If no such instructions are provided, these items will be stored for a month and then destroyed.

§11

It is possible to stay with pets only after prior consent of the management of the Hotel. Guest should report their request to stay with a pet when making a reservation.

The decision about the possibility of staying with a pet is made on the basis of its temperament, size and training. The Hotel may decline to accept a pet of a breed considered dangerous or because of a high occupancy of the hotel at a given time.

The cost of a pet’s stay in the hotel is 40 PLN/day.

Pet owners are required to follow common rules: clean the waste left on the premises; walk pets on a leash; do not bring animals to the eating areas, recreation areas and playgrounds; if you leave the pet in the room, take into account its individual physiological needs.

Owners are responsible for keeping pets quiet during the night hours and for preventing them from disturbing the stay of other guests. The hotel reserves the right to remove the animal from the premises in case of repeated complaints.

Any damages caused by pets will be individually valued by the management of the hotel and the owners will be ordered to pay for the repairs.

§12

The Hotel has the right to postpone a guest's reservation to another convenient and available date in case of a force majeure event that prevents the hotel from accommodating them.

In the case of a force majeure event occurring during the stay of the guest, the Hotel is obliged to find alternative accommodation or to refund the stay due to the inability to continue to provide hotel service.

§13

In the event of repeated breaches of these Regulations, hotel staff has the right to warn the Guest to discontinue the improper behaviour. If the warning does not have the intended effect, the hotel staff may expel the Guest from the Hotel with immediate effect.

§14

Hotel and catering services regulations are published on the www.burkaty.pl website and can be consulted individually by the customer during booking and check-in.

§15

Information clause of Firma Produkcyjno-Handlowo-Usługowa „Burkaty” Roman Burkat

 

The administrator of your personal data (hereinafter referred to as the Administrator) is Firma Produkcyjno-Handlowo-Usługowa „BURKATY” Roman Burkat ul. Środkowa 222a , 34-405 Białka Tatrzańska, NIP (Tax Identification Number): 736-107-83-17. The Administrator can be contacted in writing via the following mailing address: ul. Środkowa 252A, 34-405 Białka Tatrzańska, or via e-mail: biuro@burkaty.pl.

Your personal data will be processed in order to provide hotel services, pursuant to art. 6 (B) of the General Data Protection Regulation of 27 April 2016.

The recipients of your personal data will be only entities authorised to obtain personal data on the basis of legal regulations as well as entities involved in the provision of services.

Your personal data will be stored for a period of 10 years.

Providing personal data is voluntary; however, the refusal to provide data may result in a refusal to provide service / carry out the contract.

In relation to the processing of your personal data, you have the right to:

demand the access to your personal data from the Administrator,

demand that the Administrator correct your personal data,

demand that the Administrator delete your personal data,

demand that the Administrator limit the processing of your personal data,

object to the processing of your personal data,

object to the transferring of your personal data,

lodge a complaint with a supervisory authority.

The above rights can be exercised by:

 

e-mail to: biuro@burkaty.pl

contacting us by writing to the following mailing address: ul. Środkowa 252A, 34-405 Białka Tatrzańska

The service provider is also the administrator of the subscribers to the newsletter.

Personal data is processed only by authorised persons or by entities we work closely with: companies providing accounting services.

Your personal data have been provided directly or during our telemarketing and e-mailing campaigns, or obtained from publicly available sources, i.e. from the Register of Entrepreneurs of the National Court Register (Krajowy Rejestr Sądowy), Central Registration and Information on Business (Centralna Ewidencja i Informacji o Działalności Gospodarczej), Central Statistical Office (Główny Urząd Statystyczny), and collected manually in connection with providing data during ongoing cooperation.

The administrator makes every effort to provide all means of physical, technical and organisational protection of personal data against their accidental or deliberate destruction, accidental loss, change, unauthorised disclosure, use or access, in accordance with all applicable regulations.

REGULATIONS AND PRIVACY POLICY WERE APPROVED BY THE OWNERS, MANAGEMENT AND EMPLOYEES OF THE HOTEL, AND ENTERED INTO FORCE ON 25 MAY 2018.

 

Our rewards